Refund policy

Digital-download orders

This policy applies to ready-made digital downloads purchased from Gingerkite. No physical item is supplied, so no parcel return is needed.

Seven-day full refund

You can request a full refund within seven calendar days of purchase, including if you change your mind. Send your request through our Contact page with your order number, purchase email address and the item you bought.

If you want to cancel before download access is supplied, contact us promptly. We will check the order and confirm whether access can be stopped. Your seven-day refund option still applies if access has already been supplied.

Missing, faulty or incorrect files

If your download is missing, faulty or not as described, contact us with your order details and a description of the problem. We will verify the order and arrange a working replacement or an appropriate refund. The seven-day change-of-mind window does not limit your rights concerning faulty, missing or misdescribed products.

Refund processing

We initiate an approved refund to the original payment method within seven calendar days of approval. Your bank or payment provider may take additional time to show the credit.

For duplicate charges or a payment taken without an order confirmation, contact us so we can verify the payment and arrange delivery or a refund as appropriate. Reversal of a failed payment depends on the bank or payment provider.

Never send a password, OTP or full card details. This policy does not limit rights available under applicable consumer law.